Elevator Service Company
Trusted in Ontario Since 1994
Hands down the most reliable services in Ontario. Serving you with the fastest response times and best local elevator technicians & mechanics.
1.705.728.2361
Dedicated to Central &
Northern Ontario
No one provides faster response times or better service quality than us. We are committed to integrity, service & quality.
Top TSSA Rated
Elevator Contractor
We have consistently been a top rated TSSA contractor in Ontario. Ask us about our stats.
24/7 Emergency
service
With >20 licensed elevator techs, we provide unrivalled 24/7 Emergency Service.
Commercial Elevator Services for Buildings
At Elevator One we provide the same high-level of services, integrity and quality.
We deal with commercial lift services, accesses and wheelchair elevators and material / freight elevators.
Elevator Repairs
Elevator One is a leader in elevator repair. Our highly trained and certified elevator technicians have fully stocked service vans with parts on site to minimize downtime. Where other parts are required, our office is stocked with the most frequently used elevator parts. We consistently impress our new customers with the speed in which we repair elevators.
Elevator Maintenance
Elevator One is a leader in elevator maintenance. While this seems to be a lost art in the elevator industry today, we recognize that preventative maintenance minimizes elevator breakdowns, maximizes up time, extends the life of equipment, and ensures elevator safety. New customers are consistently impressed with how quickly we reduce trouble calls.
New Installation & Construction
Elevator One is a premier elevator installer and an authorized dealer for a number of high quality manufacturers. We offer only high quality, non-proprietary elevators which can be maintained by any qualified elevator contractor. GCs and end customers appreciate that we complete our projects on time, on budget and with the highest quality.
Elevator Modernization
Elevator Modernization requires unique skills. While many elevator contractors claim to have elevator upgrade experience, they are often missing key skills which negatively impact projects and affect elevator reliability and safety. Our in-house Professional Engineer (P-Eng), experienced Project Managers and expert installers ensure project success.
Manufacturers we work with
Consistently Ranked #1 by TSSA
1.705.728.2361
No More Hidden & Unexpected Fees
15 Minute Average Response Time
Means 7x Fewer Breakdowns
Elevator Maintenance
Elevator Maintenance Ontario Service Company
Elevator One is a premium elevator company specializing in maintenance, modernization and new installations. We hold authorized dealership status with several high-quality manufacturers and only install what delivers on long-term value. Our commitment revolves around providing high-quality, non-proprietary elevators that can be efficiently maintained by any qualified elevator contractor so that you are never locked into maintenance agreements with only one elevator company. Our focus on elevator predictive maintenance, elevator preventive maintenance, and elevator repair is why customers trust us. General contractors, elevator consultants and end customers that we work with commonly tell us that they value our ability to consistently complete projects on time, within budget, and with the utmost quality.”
Ontario Elevator Maintenance Regulations
Elevator One proudly adheres to the highest standards set by the Technical Standards and Safety Authority (TSSA) and the Maintenance Control Program (MCP). Our team of certified professionals meticulously follows TSSA guidelines, ensuring rigorous inspections, maintenance, and compliance with safety codes. By seamlessly enhancing and integrating the MCP into our practices, Elevator One goes beyond mere compliance, proactively identifying potential issues and implementing preventative measures. With a steadfast commitment to TSSA and MCP regulations, choosing Elevator One as your maintenance provider guarantees not only regulatory adherence but also a proactive approach that enhances the longevity and safety of your elevators. Elevator One offers tailored maintenance agreements and contracts, providing comprehensive solutions to meet your specific needs and ensure the ongoing optimal performance of your elevator systems.
Elevator Mechanics & Technicians
At Elevator One, excellence extends beyond the equipment to the skilled hands of our Elevator Mechanics and Technicians. We take pride in handpicking and nurturing the best talent in the industry, ensuring that our team is both motivated and equipped to meet every elevator challenge. Our training programs, designed by industry veterans, equip our mechanics to understand not only the latest elevator systems but older equipment as well. We prioritize continuous education, sending our technicians to workshops and providing hands-on experience to tackle diverse challenges. Elevator One cultivates a culture of innovation, empowering our team to stay ahead in an ever-evolving industry. When you choose Elevator One, you’re selecting a team of experts committed to elevating your vertical transportation experience to new heights.
Annual and 5 Year Elevator Testing
At Elevator One, we prioritize the safety and compliance of your vertical transportation systems through meticulous Category 1 and Category 5 testing. Our annual Category 1 testing involves a comprehensive examination of elevator components, from brakes to emergency systems, conducted by our certified technicians. Thorough records are maintained, ensuring transparency and adherence to TSSA regulations. Additionally, our Category 5 testing, conducted every five years, includes a more extensive evaluation, verifying the structural integrity of the elevator. Elevator One takes pride in not only performing these tests but also in guiding our customers through the process, guaranteeing full compliance with TSSA regulations. Choose Elevator One for a seamless, secure, and compliant elevator testing experience.
Industries we service
We service a large number of industries who rely on quick and reliable
elevator services. These include:
Elevator Repair
Commercial Elevator Repair Company Ontario
Elevator One is your go-to solution for industrial elevator repair challenges. We are well-equipped to navigate the complex demands of the commercial space, offering swift and efficient repair services tailored to the unique needs of businesses. Our certified technicians have the expertise to address the full spectrum of issues, from routine maintenance to unforeseen breakdowns, ensuring minimal downtime for your operations. Elevator One’s commitment to excellence extends beyond repairs – we prioritize preventive measures, employing advanced diagnostics and proactive solutions to keep your commercial elevators operating seamlessly. Elevate your business with Elevator One, where reliability meets expertise in commercial elevator repair in Ontario.
24×7 Emergency Elevator Repair Services
At Elevator One, we are committed to your safety and satisfaction extends around the clock through our 24/7 Emergency Elevator Repair Services. With our elevator monitoring service, we provide continuous oversight, ensuring immediate responses to any issues that may arise. Trapped passengers can rest assured that our dedicated team reacts promptly to alleviate any concerns, offering swift assistance and reassurance. When emergencies strike, our certified technicians are on call 24/7, guaranteeing a rapid on-site response within the hour. Elevator One takes pride in delivering not just reliable elevator services, but peace of mind, knowing that our emergency response is as dependable as our elevators themselves.
Elevator Installers and Repairers
As premier elevator installers and repairers, Elevator One takes pride in setting the standard for excellence in Ontario’s vertical transportation industry. Our skilled elevator installers and repairers, including our dedicated elevator repair mechanics, embody a commitment to quality and precision. Recognized as the #1 rated elevator company in Ontario according to the latest rankings by the Technical Standards and Safety Authority (TSSA), we consistently exceed industry benchmarks. Beyond official accolades, our customer satisfaction is evident with a stellar 4.8 out of 5 rating on Google reviews. Elevator One’s success is a testament to our unwavering dedication to superior service, making us the trusted choice for all your elevator installation and repair needs
Traction & Hydraulic Elevator Repair
Elevator One excels in Traction & Hydraulic Elevator Repair, offering specialized expertise to ensure the optimal performance of your vertical transportation systems. Our skilled technicians are adept at addressing a spectrum of issues, from routine maintenance to intricate hydraulic and traction system repairs. Elevator One also stands out for its unparalleled proficiency in elevator door repair, the most common elevator failure point, resolving issues swiftly and comprehensively to enhance the safety and functionality of your elevators. Whether it’s a hydraulic system in need of attention or traction components requiring meticulous repair, our team is well-equipped to handle the intricacies of each system. Elevator One, your trusted partner in elevator solutions, brings a level of precision and expertise that elevates your vertical transportation experience.
Extend your
elevator lifetime
How our elevator maintenance
services save you money
With a comprehensive preventative maintenance plan in place, delivered by a reputable company most elevators can be in service for more than 25 years before requiring major modernizations.
There is higher reliability of the elevators as issues can often be found proactively thus avoiding potential shut-downs. The service life of the elevator can be significantly extended by replacing or repairing parts before they cause wear on other components; good preventive maintenance can extend the life of elevator equipment by 10 years or more.
From a financial perspective, owners are often able to avoid unplanned repairs due to improper maintenance.
Dedicated Exclusively to
Central & Northern Ontario
At Elevator One we provide the same high-level of service integrity and quality.
We deal with commercial lift services, accesses and wheelchair elevators, and material / freight elevators.
Statistically better than the rest
We don’t just claim to do better, our statistics back it up, whether that be response to trouble
calls, the number of TSSA inspection deficiencies, or number of elevator breakdowns.
15 min average
response time
After placing a trouble calls, on average a technician will call back within 15 minutes confirming the call. Plus our on-site response time is industry leading at on average of 1 hour.
10x better than the
average competitor!
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
Better maintenance means
7x fewer breakdowns
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
Compare elevator companies in Ontario
Who provides the best elevator services in
Ontario? See a detailed comparison or call us.
Select an elevator company:
Elevator Installation
Commercial Buildings & New Construction
Embarking on new construction or revitalizing existing commercial buildings demands strategic planning, especially when it comes to elevators. Elevator One specializes in the installation and replacement of elevators for commercial buildings, ensuring seamless vertical mobility that aligns with modern architectural standards. Whether it’s the initial decision to install a new elevator or the need to replace an outdated system in an existing building, Elevator One brings a wealth of experience and cutting-edge technology to the table. Elevator installation for new construction is a crucial aspect of our service, as we collaborate with architects, builders, and project managers to integrate efficient and aesthetically pleasing vertical transportation solutions. Our aim is to be your trusted partner, providing the expertise you need to elevate your commercial space, quite literally, to new heights.
Elevator Modernization
Upgrade & Modernize Commercial Elevators
Whether your commercial elevator needs an upgrade or full modernization, Elevator One specializes in improving existing elevators to improve safety and performance. As a leading elevator modernization company, we understand the importance of staying current with technology and safety standards. Our comprehensive elevator modernization services encompass a thorough assessment of your existing system, providing transparent insights into the elevator modernization cost and the potential benefits. Elevator One’s dedicated team of experts is committed to delivering a seamless elevator modernization service, ensuring your commercial elevators align with the latest industry standards, enhancing both safety and user experience.
Emergency Repairs
Emergency Elevator Repairs & Services
Elevator One sets the gold standard for Emergency Elevator Repairs & Services, standing out from the competition with our unwavering commitment to swift and efficient responses. When emergencies strike, time is of the essence, and our dedicated team ensures a timely resolution to minimize disruptions. What sets us apart is our strategic advantage – a stocked warehouse of elevator parts. This proactive approach enables us to be well-prepared for almost any eventuality, expediting repairs and reducing downtime. Elevator One’s emphasis on preparedness and rapid response not only distinguishes us in the industry but also underscores our commitment to ensuring the safety and reliability of your vertical transportation systems, even in the most challenging circumstances.
Ontario’s #1
Elevator Company
Ranked #1 by TSSA
Claiming the coveted top spot in the latest TSSA rankings, Elevator One proudly stands as the industry leader in elevator performance and reliability. Our commitment to excellence is underscored by remarkable statistics, as evidenced by the TSSA’s latest data. A mere 3.57% of Periodics on the Elevator One portfolio necessitated inspector follow-up, a striking contrast to the industry average of 34.3%. Elevator One continues to redefine industry standards, ensuring that the number of elevator breakdowns remains consistently below 1 per elevator per year, while the industry grapples with an average of 7 breakdowns. These outstanding figures affirm Elevator One’s dedication to delivering unparalleled service, making us the undisputed choice for those who prioritize excellence in elevator performance and maintenance.
Types of elevators
We install, repair and maintain both hydraulic elevators and traction (roped) elevators.
Elevator One has experience with all types of hydraulic elevators whether inground, holeless or machine roomless (MRL). Hydraulic elevators are ideal for low to mid-rise buildings (up to 6 floors) and provide robust and reliable elevator service. Elevator One installs, repairs and maintains a large portfolio of hydraulic passenger elevators, hydraulic passenger lifts, and hydraulic freight elevators. To properly maintain a hydraulic lift elevator, you need to possess strong expertise in hydraulics, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are leaders in the industry and are often called upon to complete complex hydraulic elevator projects.
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Why Choose Elevator One?
We would love to provide you with a maintenance, modernization or new installation quote.
“A Breath of Fresh Air”
Elevator One has been a delight to work with. Quick to respond to our needs, brings creative approaches to resolve issues experienced, and dedicated to getting issues fixed. We spent many years in a contract with another chain organization and working with Elevator One has been a breath of fresh air since our switch.
Daniel Cox – Controller, Hockley Valley Resort
“A Fantastic Partner”
Elevator One is a fantastic partner to have working with us! Having them provide preventative maintenance and services to our long term care homes and retirement communities for just under a year now, has already proven to be a great decision. They provide safe and quality service for the seniors in which we care for, and always ensure we are their top priority!!
Judy Maltais – Director of Long Term Care Operations, Jarlette Health Services
“Never had an Issue in 8 years”
Have been using Elevator 1 for New installs, Preventative Maintenance and Elevator Modernization for 8 years and never had an issue. Their response times are great, their staff is very knowledgeable and their paperwork is excellent. Highly recommended.
Michael Trentadue – Senior Property Manager, Melchior Management Corporation
95%
customer retention
We pride ourselves in our extremely high customer retention ratio. Year to year we retain more than 95% of our customers, usually only losing those to low price tender situations.
Largest Market Share
throughout Central Ontario
Because of our superior service, we have become a leader in the Central Ontario elevator industry having the largest market share in Barrie and surrounding areas down to the GTA and north.
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Information
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Our projects
60 Maple, Simcoe Affordable Housing (Victoria Harbour, ON)
Elevator One maintains various elevators for the County of Simcoe, from MRLs to hydraulics and accessibility lifts. We…
Bradford Fire Hall (Bradford, ON)
Elevator One installed an in-ground hydraulic elevator in the Town of Bradford’s brand-new Fire Hall.
Maple High School, York Region District School Board (Newmarket, ON)
We have undertaken nearly a dozen modernization projects for various offices and schools for the YRDSB.
Gallery Project Condos; Bistro Project Condos (Barrie, ON)
Elevator one has installed more than 20 Delta Machineroomless (MRL) Traction Elevators and Hydraulic Elevators for Pratt Homes…
Vetta Nordic Spa (Oro Medonte, ON)
We recently installed a Delta in-ground hydraulic elevator in this luxury Nordic spa.
Manufacturers we work with
Cities we service
At Elevator One we provide the same high-level of services integrity and quality. We deal with commercial lift
services, accesses and wheelchair elevators and material / freight elevators.
Speak with an
expert
Safety is of course paramount when considering a mobility solution, but
homeowners also want things that look good.
