Kone Elevator Company
Kone Canada Inc. is a division of their large Finnish multinational conglomerate KONE Oyj. Kone installs new elevators and they modernize, repair and maintain elevators. Elevator One also installs new elevators, and modernizes, repairs and maintains elevators. Elevator One has a number of key advantages. Elevator One only installs high-quality non-proprietary elevator equipment for new installations, and their construction crews continue to work with the end customer and GCs to consistently meet tight project deadlines. Elevator One’s modernization crews are some of the best trained in the province and customers continue to rave about the quality of their work and their ability to meet or exceed tight deadlines. Finally, Elevator One provides exceptional elevator maintenance services. Our technicians are some of the most highly trained elevator mechanics in Ontario including schooling (college diplomas) and on-going in-house training keeping them abreast of the latest and oldest technologies. Elevator One customers continue to enjoy significant elevator uptime, achieved because Elevator One technicians are provided the time they require to provide proactive elevator maintenance. Where there is a trouble call, Elevator One is able to quickly get elevators up and running because of significant parts supply in service vehicles and in the Elevator One office.
Elevator Repair Services
Kone Canada Inc. provides Elevator Repair Services to the Canadian marketplace. Elevator One provides exceptional Elevator Repair Services in the Central Ontario marketplace. Feedback we consistently receive is that our teams repair elevators with impressive speed and quality. Our superior service starts with receiving the call. While many elevator companies have international call centres (who frequently don’t know the difference between Bradford and Brantford or Newmarket and Newcastle), our phones are answered 24/7 by local operators who know the area. Our technicians are quickly dispatched, they call the owner contact within minutes, arrive on site promptly, and they consistently have the elevator up and running quickly because they usually have the necessary parts in their service vehicles or at the Elevator One shop nearby. Customers who had their elevators maintained by other elevator contractors previously, consistently tell us that before, their elevators were often down for days or even weeks, as they waited on parts unnecessarily, whereas Elevator One has them up and running quickly because of their expertise.
Kone provides preventative maintenance services. Elevator One also provides preventative maintenance services and we have been fortunate to recently take over large accounts from competitors because of our superior service. Customers operating in sectors such as manufacturing, long term care, and hotels & entertainment, have come to us because they have critical needs for elevator uptime and Elevator One has been able to drastically improve their elevator performance, thus providing them with significant cost savings, and efficiency increases. In each case, our customers have been ecstatic with the positive (and almost immediate) difference we have made for them. A key differentiator is that at Elevator One we give our technicians sufficient time to do proper preventative maintenance which is rare today. While some competitors have run into issues with the TSSA regulator and even courts, Elevator One has the highest possible standing with TSSA and we provide our maintenance customers with exemplary maintenance. Our highly trained team, who continue to learn with on-going night school) are tops in the industry.
Installation & Construction
Kone provides new elevator installation services for the construction industry. Elevator One also installs new elevators for new construction. Elevator One only installs non-proprietary equipment, meaning our customers are not forced to stay with us for maintenance, they stay with us because of our superior quality. We choose to install equipment from high quality elevator manufacturers such as Delta Elevator who produces their equipment right here in Ontario, Canada. Our project managers and our construction crews work with contractors and customers, rather than against them, as we so often hear when contractors talk about their experience with other elevator contractors. While charging “extras” is common practise for elevator contractors, “extra charges” are the exception, not the rule for us. Elevator One has never been the source of delay on new construction projects, and we consistently impress contractors as we meet or beat our deadlines.
Full & Partial Modernization Services
Kone undertakes elevator modernization projects. Elevator Modernizations, also referred to as Elevator Upgrades, require significant skill and the full participation of an entire team. Elevator One has some significant advantages over our competitors in the elevator industry. While larger elevator companies theoretically have numerous elevator engineers and project managers at their disposal, the reality is that Elevator One has significantly more qualified staff available at the local level in Central Ontario. Elevator One has an in-house Professional Engineer (P-Eng) with more than 30 years experience in designing and modernizing elevators. He is also a class A (EDM-A) elevator mechanic so he understands the projects from a technician’s perspective. We also have project managers, each with more than 30 years experience in the elevator trade, and countless modernization projects under their belts. Along with highly trained elevator technicians who specialize in modernizations, our customers inform us that the Elevator One team consistently outperforms the competition, because of our uniquely qualified staff. Whether straight-forward modernizations, or more complex projects in challenging environments, the Elevator One modernization team excels.
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Elevator One has been a delight to work with. Quick to respond to our needs, brings creative approaches to resolve issues experienced, and dedicated to getting issues fixed. We spent many years in a contract with another chain organization and working with Elevator One has been a breath of fresh air since our switch.Daniel Cox – Controller, Hockley Valley Resort
Elevator One is a fantastic partner to have working with us! Having them provide preventative maintenance and services to our long term care homes and retirement communities for just under a year now, has already proven to be a great decision. They provide safe and quality service for the seniors in which we care for, and always ensure we are their top priority!!Judy Maltais – Director of Long Term Care Operations, Jarlette Health Services
Issue in 8 years”
Have been using Elevator 1 for New installs, Preventative Maintenance and Elevator Modernization for 8 years and never had an issue. Their response times are great, their staff is very knowledgeable and their paperwork is excellent. Highly recommended.Michael Trentadue – Senior Property Manager, Melchior Management Corporation
95% customer retention
We pride ourselves in our extremely high customer retention ratio. Year to year we retain more than 95% of our customers, usually only losing those to low price tender situations.
Largest market share throughout Central Ontario
Because of our superior service, we have become a leader in the Central Ontario elevator industry having the largest market share in Barrie and surrounding areas down to the GTA and north.
Types of Elevators
We install, repair and maintain both hydraulic elevators and traction (roped) elevators.
Traditional overhead roped elevators have machine rooms which are situated directly above the elevator hoistway. While other traction elevator types like machineroomless (MRLs), have gained popularity, overhead traction elevators have some significant post construction advantages. With the key elevator equipment easily accessible, including controllers, elevator machines and braking systems, maintenance technicians can easily access for preventative maintenance.Basement
While less frequent, in certain applications it makes sense to have the key traction elevator equipment in a basement machine room. Again, the advantage of this configuration over an MRL, is post construction where equipment is easily accessible to maintenance technicians.Machineroomless
Machineroomless (MRL) traction elevators have gained popularity in the past decade. Architects, in particular, appreciate this technology because the aesthetically displeasing machine room at the top of a building is no longer needed. The key elevator equipment is found inside the elevator hoistway. The disadvantage of MRLs is that much of the equipment is proprietary to the installing manufacturer leading to challenges post installation.
Traditional hydraulic elevator have an inground hydraulic cylinder that is attached below the elevator cab. The advantage to this technology is a quieter ride and the required hoistway size is smaller than a holeless hydraulic elevator where the cylinders are attached to the outside of the cab. The disadvantage of this technology can be high drilling costs (depending on the ground type such as rock) or difficult drilling due to water issues.Holeless
As the name suggests, a holeless hydraulic elevator does not require that a hole be drilled for the cylinder. Typically, a holeless hydraulic elevator will have cylinders that are attached to the outside of the elevator cab. The advantage to this technology is that contractors do not need to coordinate hole drilling very early in the building project, and ground type is not an issue.Machineroomless
MRL hydraulic elevators are a relatively new technology. With this technology the required machine room (which houses the hydraulic tank) is no longer needed because it is situated within the hoistway. The disadvantages of this technology is that the equipment is generally very proprietary and very difficult to access for maintenance, thus increasing maintenance costs.