Thyssenkrupp Elevator Company

Thyssenkrupp Elevator (Canada) Limited provides Elevator Repair Services to the Canadian marketplace. Elevator One provides exceptional Elevator Repair Services in the Central Ontario marketplace. We consistently receive feedback from our customers that our teams repair elevators with impressive speed and exceptional quality. Our superior service starts with receiving the call. While many elevator companies have international call centres (who frequently don’t know the difference between Bradford and Bracebridge or Orillia and Orangeville), our phones are answered 24/7 by local operators who know the area well. Our technicians are quickly dispatched, they call the owner contact within minutes, arrive on site promptly, and they consistently have the elevator up and running in short order because they usually have the necessary parts in their service vehicles or at the Elevator One shop nearby. Customers who had their elevators maintained by other elevator contractors previously, consistently tell us that previously their elevators were often down for days or even weeks, as they waited on parts unnecessarily. With Elevator One they are up and running quickly because of their expertise and parts availability.

Thyssenkrupp Canada provides preventative maintenance services. Elevator One also provides preventative maintenance services and we have been fortunate to recently take over large accounts from competitors because of our superior service. Customers operating in sectors such as manufacturing, long term care, and hotels & entertainment, have come to Elevator One because they have critical needs for elevator uptime and Elevator One has been able to drastically improve their elevator performance. In doing so we provide customers with significant cost savings, and efficiency increases. In each case, our customers have been ecstatic with the positive (and almost immediate) difference we have made for them. A key differentiator is that, at Elevator One, we give our technicians sufficient time to do proper preventative maintenance which is rare today. While some competitors have run into issues with the TSSA regulator and even courts, Elevator One has the highest possible standing with TSSA and we provide our maintenance customers with the exemplary maintenance they deserve. Our highly trained team continues to learn through on-going night school and are tops in the industry.

Thyssenkrupp Canada undertakes elevator modernization projects. As Elevator Modernizations, also referred to as Elevator Upgrades, require significant skill and the full participation of an entire team, Elevator One has some significant advantages over our competitors in the elevator industry. While larger elevator companies theoretically have numerous elevator engineers and project managers at their disposal, the reality is that Elevator One has significantly more qualified local staff available in Central Ontario. Elevator One has an in-house Professional Engineer (P-Eng) with more than 30 years experience in designing and modernizing elevators and he is a class A (EDM-A) elevator mechanic so he understands the projects from a technician’s perspective. Additionally, we have project managers, each with more than 30 years experience in the elevator trade, and countless modernization projects under their belts. Along with highly trained elevator technicians who specialize in modernizations, our customers inform us that the Elevator One team consistently outperforms our competition, because of our uniquely qualified staff. Whether performing straight-forward modernizations, or more complex projects in challenging environments, our Elevator One modernization team excels.

Thyssenkrupp provides new elevator installation services for the construction industry. Elevator One also installs new elevators for new construction. Elevator One only installs non-proprietary equipment, meaning our customers are not forced to stay with us for maintenance, but rather they stay with us because of our superior quality. We choose to install equipment from high quality elevator manufacturers such as Delta Elevator who produces their equipment in Ontario, Canada, rather than oversees. Our project managers and our construction crews work commit to “working with” contractors and customers, rather than “working against” them, as we often hear when customers talk about their experience with other elevator contractors. While charging “extras” is common practise for elevator contractors, “extra charges” are the exception rather than the rule for us. Elevator One has never been the source of delay on a new construction project, and we consistently impress contractors as we meet or beat our deadlines.