Elevator Maintenance Company

Common Questions

• What’s the price of maintenance?
  People may be surprised to hear that the average price of elevator maintenance services has decreased by nearly 25% percent in the past 25 years, despite elevator mechanic wages more than doubling in this time. Unfortunately, most elevator contractors have just reduced the amount of time on site to a point where legally required services are not even being performed – so lowest “initial price” means nothing. Aside from putting your riders’ safety in jeopardy, and putting your own license in jeopardy with the TSSA, the lack of preventative maintenance also drastically reduces the life span of your equipment, wiping away any savings you get from low “initial prices”. At Elevator One we have found ways to streamline our operations with technology and have been able to keep prices reasonable, but we charge fair maintenance prices which allow us to offer our customers exceptional preventative maintenance services which ensure rider safety and maximize equipment longevity.
• What is your response time for service calls?
  We have a 24/7 emergency response line with live operators. While almost all elevator contactors will claim the same, ask whether those calls are being answered locally or overseas? Our customers appreciate that the person answering the phone is local and knows the difference between Bradford and Brampton, Parry Sound and Port Perry. Calls are dispatched immediately to our on-call technician and a call is made back to the customer by the technician, typically within 15 minutes, to coordinate the work. For emergency calls, such as entrapments, Elevator One dispatches the closest technician to take the call. While we hear many sad stories of elevator riders being entrapped for multiple hours, because of the many technicians we have (devoted to the Central Ontario market), we have most passengers released in less than 30 minutes, and within 60 minutes for more remote locations.
• Can you do maintenance on any elevator equipment?
  Our team is trained to undertake maintenance on all licenced elevating devices in Ontario. In terms of technology, we maintain: inground, holeless and machineroomless (MRL) hydraulic elevators, and we maintain overhead traction and machineroomless (MRL) roped elevators. We also maintain a wide variety of accessibility elevators including: Limited Use/Limited Application (LULA) elevators, Vertical Platform Lifts (VPLs), stair platform lifts and stairchairs. In terms of manufacturer’s equipment that we currently maintain, the list is very long but includes: Otis, Schindler, Thyssen Krupp, Delta, Armor, Dover, Federal, Montgomery, Northern, Concord, Cambridge, Garaventa, Niagara, Robertson and many more. We have a large parts inventory to help us repair those elevators quickly, whether they were installed in 1968 or 2018.
• You have some very high profile customers; why did they move to you for service?
  In the past few years we have had some very high profile customers move from large multinational elevator contractors to Elevator One. In each case, they have critical elevators to their business and need a premium service elevator contractor. Apotex Pharmaceuticals has freight elevators which are critical to their production line, vertically transporting raw materials and finished products. Their previous elevator contractor could not keep their elevators operating at an acceptable level of performance which was costing Apotex tens of thousands of dollars in downtime. Within months, Elevator One was able to drastically improve the performance, and Apotex is pleased to provide us with glowing references. Jarlette Health Services manages a large number of care homes for the elderly, and their previous multinational elevator company could not adequately respond to service requests, keeping some critical elevators down for weeks and drastically affecting the quality of living for residents. Again, Elevator One was able to come in and quickly deal with legacy issues and implement a new level of professionalism and elevator reliability. These are just a couple of the many stories we can share of the difference we have been able to make for our customers.