Elevator Repair
Services Ontario
When selecting an elevator repair company, our servicing times are second to none. Since 1994 we have lead the way in central Ontario with hubs in Barrie, Orillia, Sudbury, Richmond Hill, and Newmarket. We arrive at your location in less than 1-hour any day, any time! Our elevator technicians are the most highly qualified and trained elevator repair mechanics in the country. Unique to the industry, after many years of training, our elevator servicing technicians continue to attend in-house night school learning about the myriad of old elevator technologies and all of the newest technologies as well.
Our maintenance elevator repair vans arrive with the most frequently needed parts. We also have an extremely large supply of required parts in our Barrie head office, to reduce customer downtime. This makes us stand out from our competitors as we are able to complete the job faster than our competition. We operate with the highest level of integrity, which means no surprises in our quotes which is so commonly found otherwise. Moreover, during your elevator repair service appointments, our mechanics take their time to properly evaluate and perform preventative maintenance. That’s how we have earned the best reputation in all of Ontario!
#1 Rated by the TSSA
Serving Ontario for 30 years!
Get in touch with us…
1.705.728.2361
15 Minutes / On-Site in 1 Hour
Emergency Response Time
Elevator Repair Serviving Cost
Whether basic or comprehensive full maintenance contracts, we have the
maintenance service to meet your needs.
LOG
Labour, Oil, Grease
We provide regular, routine preventative maintenance on the elevating lift to provide a safe lift and meets the CAN/CSA B44 and B355 Safety Codes as governed by the TSSA in Ontario. We provide visual check for unsafe conditions, lubrication of components as required and making minor adjustments. All additional parts, and any additional visits are chargeable
FM
Full Maintenance
We provide all the LOG work, and additionally: regularly and systematically examine, adjust, lubricate as required, and if conditions warrant, repair or replace an exhaustive list of parts on the elevator (note: many of our competitors exclude very expensive parts like motors, hoisting ropes, machine etc. In doing so they remove their liability and place it on you the customer. We find this approach unscrupulous if you are calling it a full elevator maintenance contract). The only exclusions are industry standard such as: items in the elevator car.
FMX
Extended Full Maintenance
We provide all the LOG work, and the FM work, and additionally: this elevator maintenance contract includes emergency minor adjustment callback service 24/7, including calls that are outside of business hours (i.e. overtime calls) the included and excluded parts are the same as with the FM service
Best value!
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Extend your
elevator lifetime
How our elevator maintenance
services save you money
With a comprehensive preventative maintenance plan in place, delivered by a reputable company most elevators can be in service for more than 25 years before requiring major modernizations.
There is higher reliability of the elevators as issues can often be found proactively thus avoiding potential shut-downs. The service life of the elevator can be significantly extended by replacing or repairing parts before they cause wear on other components; good preventive maintenance can extend the life of elevator equipment by 10 years or more.
From a financial perspective, owners are often able to avoid unplanned repairs due to improper maintenance.
Common questions
Here are common questions we receive regarding repairs.
Click the questions for answers.
- Do I really need a modernization or am I getting inferior preventative maintenance?
- Do I have money set aside for modernization work?
- Do I have a plan for a catastrophic failure of my elevator and the associated extensive downtime?
- Do I have a plan for my residents/clients when their elevator is out of use for a modernization?
Do I really need a modernization or am I getting inferior preventative maintenance?
Numerous times over the years, we have met with an elevator owner/operator who has been told by their elevator contractor that their elevator is so unreliable because they require an immediate modernization. Often this is not the cause and all that is missing is proper repairs and preventative maintenance. On a number of occasions we have taken over maintenance and delayed modernizations by more than 10 years!
Get in touchDo I have money set aside for modernization work?
Expensive elevator renovation projects (which can be in the $70K-$150K/elevator range) should never be a surprise. We work with our customers to give advance notice (typically 3-10 years) of when we feel a full modernization project will be needed. While there can always be surprises, generally sufficient notice is provided to set aside capital funds for the necessary work.
Get in touchDo I have a plan for a catastrophic failure of my elevator and the associated extensive downtime?
While a planned elevator modernization shutdown is a significant challenge (especially with one elevator in a building) because you can be without an elevator for 1-2 months, it is far less problematic than a catastrophic failure. In the latter case there is no warning to residents/tenants and equipment lead time can often be many months. For this reason we encourage our customers to plan for modernizations before things get absolutely critical.
Get in touchDo I have a plan for my residents/clients when their elevator is out of use for a modernization?
Have you thought about what you will do with your residents/tenants when an elevator is out 1-2 months for a modernization? How about if it is the only elevator? There are no other options other than giving sufficient notice to residents to make other arrangements if they are unable to use stairs. Again, with a planned elevator interior design, this is doable. If you wait for a catastrophic failure, your challenges are magnified.
Get in touchStatistically better than the rest
We don’t just claim to do better, our statistics back it up, whether that be response to trouble
calls, the number of TSSA inspection deficiencies, or number of elevator breakdowns.
15 min average
response time
After placing a trouble calls, on average a technician will call back within 15 minutes confirming the call. Plus our on-site response time is industry leading at on average of 1 hour.
10x better than the
average competitor!
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
Better maintenance means
7x fewer breakdowns
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
Better maintenance means In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
Reduce Elevator Down time!
- Elevator One has never been the source of delay on a project ever in their 25 years
- We are way faster to completion than our competitors
- Don’t get burned with elevators down for excessive period of time
- Other companies are always late, and that results in added cost and frustration
Highly-trained elevator technicians
- Unlike new installs, you don’t know what you’re going to come across when it comes to modernization. You need to pull out old equipment and bring in new equipment to fit in the same space
- EDM-A or Class A elevator mechanic: Highly Trained technicians with ongoing education
- Our team is so talented we’ve designed elevators for the largest elevator manufacturing companies in the world
Large inventory & specialized equipment
- We have invested into specialized equipment to save customers 10’s of thousands of dollars
- For example our specialized equipment to remove the cylinder to remove it instead of drilling which costs so much
- Availability of parts, we have massive part inventory so that you don’t have to wait for special orders. We are more prepared than the competition.
Our projects
60 Maple, Simcoe Affordable Housing (Victoria Harbour, ON)
Elevator One maintains various elevators for the County of Simcoe, from MRLs to hydraulics and accessibility lifts. We…
Bradford Fire Hall (Bradford, ON)
Elevator One installed an in-ground hydraulic elevator in the Town of Bradford’s brand-new Fire Hall.
Maple High School, York Region District School Board (Newmarket, ON)
We have undertaken nearly a dozen modernization projects for various offices and schools for the YRDSB.
Gallery Project Condos; Bistro Project Condos (Barrie, ON)
Elevator one has installed more than 20 Delta Machineroomless (MRL) Traction Elevators and Hydraulic Elevators for Pratt Homes…
Vetta Nordic Spa (Oro Medonte, ON)
We recently installed a Delta in-ground hydraulic elevator in this luxury Nordic spa.
Types of elevators
We install, repair and maintain both hydraulic elevators and traction (roped) elevators.
Traction Elevators
- Overhead
Traditional overhead roped elevators have machine rooms which are situated directly above the elevator hoistway. While other traction elevator types like machine room less (MRLs), have gained popularity, overhead traction elevators have some significant post construction advantages. With the key elevator equipment easily accessible, including controllers, elevator machines and braking systems, maintenance technicians can easily access for preventative maintenance. - Basement
While less frequent, in certain applications it makes sense to have the key traction elevator equipment in a basement machine room. Again, the advantage of this configuration over an MRL, is post construction where equipment is easily accessible to maintenance technicians. - Machine Room Less
Machine room less (MRL) traction elevators have gained popularity in the past decade. Architects, in particular, appreciate this technology because the aesthetically displeasing machine room at the top of a building is no longer needed. The key elevator equipment is found inside the elevator hoistway. The disadvantage of MRLs is that much of the equipment is proprietary to the installing manufacturer leading to challenges post installation.
Hydraulic Elevators
- Inground
Traditional hydraulic elevator have an inground hydraulic cylinder that is attached below the elevator cab. The advantage to this technology is a quieter ride and the required hoistway size is smaller than a holeless hydraulic elevator where the cylinders are attached to the outside of the cab. The disadvantage of this technology can be high drilling costs (depending on the ground type such as rock) or difficult drilling due to water issues. - Holeless
As the name suggests, a holeless hydraulic elevator does not require that a hole be drilled for the cylinder. Typically, a holeless hydraulic elevator will have cylinders that are attached to the outside of the elevator cab. The advantage to this technology is that contractors do not need to coordinate hole drilling very early in the building project, and ground type is not an issue. - Machine Room Less
MRL hydraulic elevators are a relatively new technology. With this technology the required machine room (which houses the hydraulic tank) is no longer needed because it is situated within the hoistway. The disadvantages of this technology is that the equipment is generally very proprietary and very difficult to access for maintenance, thus increasing maintenance costs.
Elevator Manufacturers
We provide exceptional elevator services for our customers no matter the make of their elevator. Whether they have an Otis, Schindler, ThyssenKrupp, Delta, Savaria, Garaventa and many more, our team is able to provide exceptional service. We have highly trained elevator technicians with service vehicle stocked full of parts, and a warehouse full of other parts needed for day-to-day repairs.
How does Elevator One
compare to other elevator repair companies?
| Elevator one | A typical elevator company |
|---|---|
| Elevator One’s clients have the lowest level of unscheduled repairs of any other elevator repair company in Ontario (less than 1 repair per elevator per year). | Breakdowns happen when you least expect it and the company is slow to respond (5 – 10 repairs per elevator per year). |
| Highly rated by TSSA (TSSA has rated Elevator One as the most compliant company in the entire province of Ontario) | Compliance with the safety standards issued by TSSA are not taken seriously (TSSA finds most of their elevators to have 4 or more safety violations) |
| Elevator One has the most elevator uptime (repairs, if any, are diagnosed and corrected within a half of day) | Broken elevators are down for several days with no certainty of when they will be repaired and back running properly |
| Elevator One does extensively more preventive maintenance to extend the longevity and service life of the elevator | Attempts to do as little as possible as infrequently as possible to maximize short term profits and increase client frustrations. |
| Elevator One responds quickly to requests and questions for technical issues | Not sure when they will respond or if they will respond. Or, if they do, they respond from a call center in a faraway land and is not aware that Ontario even exists. |
| Elevator One Sales Team respects both current and potential customers and responds to all requests within one business day | Potential customers often wait for weeks to get a response if they get one at all. |
Cities we service
At Elevator One we provide the same high-level of services integrity and quality. We deal with commercial lift
services, accesses and wheelchair elevators and material / freight elevators.
