Elevator Repair Service Company
Elevator Repairs require unique skills. While all elevator contractors undertake repairs, few have invested as heavily as Elevator One into developing the most highly qualified and trained elevator technicians in the country, and the support necessary for them to support our customers. Unique to the industry, after many years of training, Elevator One technicians continue to attend in-house night school learning about the myriad of old elevator technologies and all of the newest technologies as well. Elevator One supports technicians by stocking their maintenance vans with the most frequently needed parts. We also have an extremely large supply of required parts in our Barrie head office, to reduce customer downtime. This makes us stand out from our competitors.
Based in Barrie Ontario
Ideally located in Barrie, ON to quickly service Central Ontario, from North Bay to north GTA.Learn More
Top TSSA Rated Elevator Contractor
We have consistently been a top rated TSSA contractor in Ontario. Ask us about our stats.Learn More
24/7 Emergency Service
With >20 licensed elevator techs out of our Barrie office, we provide unrivaled 24/7 Emergency Service.Learn More
- Has your elevator been down for ages?
- Are you not getting responses to your calls?
- Always waiting for parts?
A Message From Our President
“Welcome to Elevator One. We have chosen to be a different kind of elevator company, one which provides excellence throughout our organization. We have chosen to live by 3 core values: Integrity, Service, and Quality, and these words are more than a poster hanging in our office; each week we share stories of how these core values are being lived out by our team. I am very proud that we are a top TSSA elevator contractor in Ontario, and that we were nominated for “Best Contractor in Canada”. I am most pleased, however, by the comments we continually receive from our satisfied customers, as attested by our 4.9/5.0 Google Review Score and Comments. I hope you decide to give Elevator One a try. I am sure you won’t be disappointed.”Doug Guderian
The top rated elevator repair company in Ontario
When it comes to quality of service we won’t be beat. Over 25 years, 95% retention rate!See Our Maintenance Packages See Our Stats
We would love to provide you with a maintenance, modernization or new installation quote. Kindly fill out the following and we will respond promptly.
Here are common questions we receive regarding repairs. Click the questions for answers.
The price of repairs varies depending on the type of contract you have (i.e. Labour, Oil, Grease contracts don’t include repairs, while Full Maintenance contracts usually do), and they depend on the type of repair. Whatever the situation, Elevator One minimizes your costs because: we often have the part in our truck (reducing necessary travel time and expenses to drive back and forth; and our rates are typically about 25% less than the large multinational companies. Also, because our technicians are better trained (with on-going weekly in-house night school), we can usually find and repair the issues more quickly, thus saving you money.
The length of time an elevator will be down varies by a number of factors including: the complexity of the repair (i.e. do we need a crew or can a technician complete on their own?), and the availability of parts. Fortunately our team has the best stocked vehicles in the industry, so they often have the necessary parts with them for immediate repair. Where the part required is not as readily available, it is often stocked in our Barrie shop and again the elevator can be made operational same day. Sometimes, however, parts need to be ordered from equipment suppliers, but fortunately we pay our suppliers very promptly and therefore get expedited service, bringing elevators back into operation much quicker than our competitors.
We have a 24/7 emergency response line with live operators. While almost all lift & elevator companies will claim the same, ask whether those calls are being answered locally or oversees? Our customers appreciate that the person answering the phone is local and knows the difference between Bradford and Brampton, Parry Sound and Port Perry. Calls are dispatched immediately to our on-call technician and a call is made back to the customer by the technician, typically within 15 minutes, to coordinate the work. For emergency calls, such as entrapments, Elevator One dispatches the closest technician to take the call. While we hear many sad stories of elevator riders being entrapped for multiple hours, because of the many technicians we have (devoted to the Central Ontario market), we have most passengers released in less than 30 minutes, and within 60 minutes for more remote locations.
Our team is trained to undertake repairs on all licenced elevating devices in Ontario. In terms of technology, we repair: inground, holeless and machineroomless (MRL) hydraulic elevators, and we repair overhead traction and machineroomless (MRL) roped elevators. We also repair a wide variety of accessibility lifts including: Limited Use/Limited Application (LULA) elevators, Vertical Platform Lifts (VPLs), stair platform lifts and stairchairs. In terms of manufacturer’s equipment that we currently maintain and repair, the list is very long but includes: Otis, Kone, Schindler, Thyssen Krupp, Delta, Armor, Dover, Federal, Montgomery, Northern, Concord, Cambridge, Garaventa, Niagara, Robertson and many more. We have a large parts inventory to help us repair those lifts and elevators quickly, whether they were installed in 1968 or 2018.
Here is a small sample of our new installation and modernization projects (ask us for references):
Elevator One has installed more than 20 Delta MRLs and hydraulic elevators on 10 different Pratt Homes projects.
We minimized the downtime for the senior residents while successfully completing this hydraulic elevator modernization.
We modernized 7 overhead traction elevators and provided exceptional maintenance services for this busy hospital.
We met the customers’ ambitious schedule and installed a high quality, holeless hydraulic Delta elevator.
We have undertaken nearly a dozen modernization projects for various offices and schools for the YRDSB.
Reduce Elevator Down time!
- Elevator One has never been the source of delay on a project ever in their 25 years
- We are way faster to completion than our competitors
- Don’t get burned with elevators down for excessive periods of time
- Other companies are always late, and that results in added cost and frustration
Highly-trained elevator technicians(including our professional engineering team)
- Unlike new installs, you don’t know what you’re going to come across when it comes to modernization. You need to pull out old equipment and bring in new equipment to fit in the same spaces
- EDM-A or Class A elevator mechanic: Highly Trained technicians with ongoing education
- Our team is so talented we’ve designed elevators for the largest elevator manufacturing companies in the world
Large Inventory & Specialized Equipment
- We’ve invested into specialized equipment to save customers 10’s of thousands of dollars
- For example our specialized equipment to remove the cylinder to remove it instead of drilling which costs so much
- Availability of parts, we have massive part inventory so that you don’t have to wait for special orders. We are more prepared than the competition.
We don’t just claim to do better, our statistics back it up, whether that be response to trouble calls, the number of TSSA inspection deficiencies, or number of elevator breakdowns.
After placing a trouble calls, on average a technician will call back within 15 minutes confirming the call.
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
Elevator One has been a delight to work with. Quick to respond to our needs, brings creative approaches to resolve issues experienced, and dedicated to getting issues fixed. We spent many years in a contract with another chain organization and working with Elevator One has been a breath of fresh air since our switch.Daniel Cox – Controller, Hockley Valley Resort
Elevator One is a fantastic partner to have working with us! Having them provide preventative maintenance and services to our long term care homes and retirement communities for just under a year now, has already proven to be a great decision. They provide safe and quality service for the seniors in which we care for, and always ensure we are their top priority!!Judy Maltais – Director of Long Term Care Operations, Jarlette Health Services
Issue in 8 years”
Have been using Elevator 1 for New installs, Preventative Maintenance and Elevator Modernization for 8 years and never had an issue. Their response times are great, their staff is very knowledgeable and their paperwork is excellent. Highly recommended.Michael Trentadue – Senior Property Manager, Melchior Management Corporation
95% customer retention
We pride ourselves in our extremely high customer retention ratio. Year to year we retain more than 95% of our customers, usually only losing those to low price tender situations.
Largest market share throughout Central Ontario
Because of our superior service, we have become a leader in the Central Ontario elevator industry having the largest market share in Barrie and surrounding areas down to the GTA and north.
Types of Elevators
We install, repair and maintain both hydraulic elevators and traction (roped) elevators.
Traditional overhead roped elevators have machine rooms which are situated directly above the elevator hoistway. While other traction elevator types like machineroomless (MRLs), have gained popularity, overhead traction elevators have some significant post construction advantages. With the key elevator equipment easily accessible, including controllers, elevator machines and braking systems, maintenance technicians can easily access for preventative maintenance.Basement
While less frequent, in certain applications it makes sense to have the key traction elevator equipment in a basement machine room. Again, the advantage of this configuration over an MRL, is post construction where equipment is easily accessible to maintenance technicians.Machineroomless
Machineroomless (MRL) traction elevators have gained popularity in the past decade. Architects, in particular, appreciate this technology because the aesthetically displeasing machine room at the top of a building is no longer needed. The key elevator equipment is found inside the elevator hoistway. The disadvantage of MRLs is that much of the equipment is proprietary to the installing manufacturer leading to challenges post installation.
Traditional hydraulic elevator have an inground hydraulic cylinder that is attached below the elevator cab. The advantage to this technology is a quieter ride and the required hoistway size is smaller than a holeless hydraulic elevator where the cylinders are attached to the outside of the cab. The disadvantage of this technology can be high drilling costs (depending on the ground type such as rock) or difficult drilling due to water issues.Holeless
As the name suggests, a holeless hydraulic elevator does not require that a hole be drilled for the cylinder. Typically, a holeless hydraulic elevator will have cylinders that are attached to the outside of the elevator cab. The advantage to this technology is that contractors do not need to coordinate hole drilling very early in the building project, and ground type is not an issue.Machineroomless
MRL hydraulic elevators are a relatively new technology. With this technology the required machine room (which houses the hydraulic tank) is no longer needed because it is situated within the hoistway. The disadvantages of this technology is that the equipment is generally very proprietary and very difficult to access for maintenance, thus increasing maintenance costs.
We provide exceptional elevator services for our customers no matter the make of their elevator. Whether they have an Otis, Schindler, Kone, ThyssenKrupp, Delta, Savaria, Garaventa and many more, our team is able to provide exceptional service. We have highly trained elevator technicians with service vehicle stocked full of parts, and a warehouse full of other parts needed for day-to-day repairs.