Elevator Repair Service Company
Elevator Repairs require unique skills. While all elevator contractors undertake repairs, few have invested as heavily as Elevator One into developing the most highly qualified and trained elevator technicians in the country, and the support necessary for them to support our customers. Unique to the industry, after many years of training, Elevator One technicians continue to attend in-house night school learning about the myriad of old elevator technologies and all of the newest technologies as well. Elevator One supports technicians by stocking their maintenance vans with the most frequently needed parts. We also have an extremely large supply of required parts in our Barrie head office, to reduce customer downtime. This makes us stand out from our competitors.
#1 Rated by TSSA – Serving Ontario for 26 Years !
15 Minute Emergency Response Time
And We’ll Be On-Site in Just 1 Hour!
Request Your Quote, Call Today!
1.800.465.7069
Based in Barrie
Ontario
Ideally located in Barrie, ON to quickly service Central Ontario, from North Bay to north GTA.
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Top TSSA Rated Elevator Contractor
We have consistently been a top rated TSSA contractor in Ontario. Ask us about our stats.
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- Has your elevator been down for ages?
- Are you not getting responses to your calls?
- Always waiting for parts?
A Message From Our President
“Welcome to Elevator One. We have chosen to be a different kind of elevator company, one which provides excellence throughout our organization. We have chosen to live by 3 core values: Integrity, Service, and Quality, and these words are more than a poster hanging in our office; each week we share stories of how these core values are being lived out by our team. I am very proud that we are a top TSSA elevator contractor in Ontario, and that we were nominated for “Best Contractor in Canada”. I am most pleased, however, by the comments we continually receive from our satisfied customers, as attested by our 4.9/5.0 Google Review Score and Comments. I hope you decide to give Elevator One a try. I am sure you won’t be disappointed.”
The top rated elevator repair company in Ontario
When it comes to quality of service we won’t be beat.
Over 25 years, 95% retention rate!
See our maintenance packages See our stats
We would love to provide you with a maintenance, modernization or new installation quote. Kindly fill out the following and we will respond promptly.
Common Questions
Here are common questions we receive regarding repairs.
Click the questions for answers.
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The price of repairs varies depending on the type of contract you have (i.e. Labour, Oil, Grease contracts don’t include repairs, while Full Maintenance contracts usually do), and they depend on the type of repair. Whatever the situation, Elevator One minimizes your costs because: we often have the part in our truck (reducing necessary travel time and expenses to drive back and forth; and our rates are typically about 25% less than the large multinational companies. Also, because our technicians are better trained (with on-going weekly in-house night school), we can usually find and repair the issues more quickly, thus saving you money.
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The length of time an elevator will be down varies by a number of factors including: the complexity of the repair (i.e. do we need a crew or can a technician complete on their own?), and the availability of parts. Fortunately our team has the best stocked vehicles in the industry, so they often have the necessary parts with them for immediate repair. Where the part required is not as readily available, it is often stocked in our Barrie shop and again the elevator can be made operational same day. Sometimes, however, parts need to be ordered from equipment suppliers, but fortunately we pay our suppliers very promptly and therefore get expedited service, bringing elevators back into operation much quicker than our competitors.
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We have a 24/7 emergency response line with live operators. While almost all lift & elevator companies will claim the same, ask whether those calls are being answered locally or oversees? Our customers appreciate that the person answering the phone is local and knows the difference between Bradford and Brampton, Parry Sound and Port Perry. Calls are dispatched immediately to our on-call technician and a call is made back to the customer by the technician, typically within 15 minutes, to coordinate the work. For emergency calls, such as entrapments, Elevator One dispatches the closest technician to take the call. While we hear many sad stories of elevator riders being entrapped for multiple hours, because of the many technicians we have (devoted to the Central Ontario market), we have most passengers released in less than 30 minutes, and within 60 minutes for more remote locations.
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Our team is trained to undertake repairs on all licenced elevating devices in Ontario. In terms of technology, we repair: inground, holeless and machineroomless (MRL) hydraulic elevators, and we repair overhead traction and machineroomless (MRL) roped elevators. We also repair a wide variety of accessibility lifts including: Limited Use/Limited Application (LULA) elevators, Vertical Platform Lifts (VPLs), stair platform lifts and stairchairs. In terms of manufacturer’s equipment that we currently maintain and repair, the list is very long but includes: Otis, Kone, Schindler, Thyssen Krupp, Delta, Armor, Dover, Federal, Montgomery, Northern, Concord, Cambridge, Garaventa, Niagara, Robertson and many more. We have a large parts inventory to help us repair those lifts and elevators quickly, whether they were installed in 1968 or 2018.
Here is a small sample of our elevator installation and maintenance service projects (ask us for references):
The Gallery Condos, Pratt Homes – Barrie, ONElevator One has installed more than 20 Delta MRLs and hydraulic elevators on 10 different Pratt Homes projects.
Keswick Gardens, York Housing – Keswick, ONWe minimized the downtime for the senior residents while successfully completing this hydraulic elevator modernization.
Southlake Regional Health Centre – Newmarket, ONWe modernized 7 overhead traction elevators and provided exceptional maintenance services for this busy hospital.
222 Mapleview , The Aerarium Group – Barrie, ONWe met the customers’ ambitious schedule and installed a high quality, holeless hydraulic Delta elevator.
Education Centre, York Region District School Board – Newmarket, ONWe have undertaken nearly a dozen modernization projects for various offices and schools for the YRDSB.
Why Choose Elevator One?
Reduce Elevator Down time!
- Elevator One has never been the source of delay on a project ever in their 25 years
- We are way faster to completion than our competitors
- Don’t get burned with elevators down for excessive period of time
- Other companies are always late, and that results in added cost and frustration
Highly-trained elevator technicians
- Unlike new installs, you don’t know what you’re going to come across when it comes to modernization. You need to pull out old equipment and bring in new equipment to fit in the same spaces
- EDM-A or Class A elevator mechanic: Highly Trained technicians with ongoing education
- Our team is so talented we’ve designed elevators for the largest elevator manufacturing companies in the world
Large Inventory & Specialized Equipment!
- We have invested into specialized equipment to save customers 10’s of thousands of dollars
- For example our specialized equipment to remove the cylinder to remove it instead of drilling which costs so much
- Availability of parts, we have massive part inventory so that you don’t have to wait for special orders. We are more prepared than the competition.
Statistically better than the rest!
We don’t just claim to do better, our statistics back it up, whether that be response to trouble calls, the number of TSSA inspection deficiencies, or number of elevator breakdowns.
15 min average response time
After placing a trouble calls, on average a technician will call back within 15 minutes confirming the call. Plus our on-site response time is industry leading at on average of 1 hour.
Better maintenance means fewer breakdowns
This is compared to the industry average of over 6 calls per elevator per year. We maintain these numbers because we spend more time on preventative maintenance and we have the best trained elevator mechanics in the industry.
10x better than the average competitor!
In the most recent TSSA statistics, only 3.57% of Periodics on the Elevator One portfolio required an inspector follow-up compared to the industry average of 34.3%!
Elevator One has been a delight to work with. Quick to respond to our needs, brings creative approaches to resolve issues experienced, and dedicated to getting issues fixed. We spent many years in a contract with another chain organization and working with Elevator One has been a breath of fresh air since our switch.
Daniel Cox – Controller, Hockley Valley Resort
Elevator One is a fantastic partner to have working with us! Having them provide preventative maintenance and services to our long term care homes and retirement communities for just under a year now, has already proven to be a great decision. They provide safe and quality service for the seniors in which we care for, and always ensure we are their top priority!!
Judy Maltais – Director of Long Term Care Operations, Jarlette Health Services
Have been using Elevator 1 for New installs, Preventative Maintenance and Elevator Modernization for 8 years and never had an issue. Their response times are great, their staff is very knowledgeable and their paperwork is excellent. Highly recommended.
Michael Trentadue – Senior Property Manager, Melchior Management Corporation
95% customer retention
We pride ourselves in our extremely high customer retention ratio. Year to year we retain more than 95% of our customers, usually only losing those to low price tender situations.Largest market share throughout Central Ontario
Because of our superior service, we have become a leader in the Central Ontario elevator industry having the largest market share in Barrie and surrounding areas down to the GTA and north.Types of Elevators
We install, repair and maintain both hydraulic elevators and traction (roped) elevators.
Hydraulic Elevators
Inground
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Holeless
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Machineroomless
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Learn MoreTraction Elevators
Overhead
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Basement
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Machineroomless
Elevator One has experience with all types of geared and gearless traction elevators whether overhead, basement or machineroomless (MRL). Traction elevators are ideal for high speed applications, high travel applications, or for heavy lifting applications. Elevator One installs, repairs and maintains a large portfolio of traction passenger elevators and traction freight elevators. To properly maintain a traction elevator, you need to possess strong expertise in motors, drives, controls and mechanics. Elevator One’s team of engineers, supervisors and technicians are traction elevators experts. Whether gauged by an elevator inspector, a lift consultant, a GC, architect or an end customer, we are consistently recognized as leaders in the traction elevator industry.
Learn MoreElevator Manufacturers
We provide exceptional elevator services for our customers no matter the make of their elevator. Whether they have an Otis, Schindler, Kone, ThyssenKrupp, Delta, Savaria, Garaventa and many more, our team is able to provide exceptional service. We have highly trained elevator technicians with service vehicle stocked full of parts, and a warehouse full of other parts needed for day-to-day repairs.
At Elevator One we provide the same high-level of services integrity and quality.
We deal with commercial lift services, accesses and wheelchair elevators, and material / freight elevators.