Elevator Services for Office Buildings

Why Elevator One is the Best Choice for Office Buildings

We have consistently been a the #1 rated TSSA contractor in Ontario. We boast 24/7 emergency service with a 15 minute average telephone / 1 hour on-site response times. We have the best trained elevator mechanics in the industry so our preventative maintenance means 7x fewer breakdowns compared to the industry average. In addition to the increased elevator up-time, only 3.57% of Elevator One’s maintained elevators require a TSSA re-inspection compared to the industry average of 34.3% – saving you money and improving uptimes!

We have proven expertise and experience necessary to handle this market. Our superior service starts with receiving the call. While many elevator service companies have international call centres (who frequently don’t know the difference between Bradford and Brantford or Newmarket and Newcastle), our phones are answered 24/7 by local operators who know the area. Our elevator mechanics are quickly dispatched, they call the owner contact within minutes, arrive on site promptly, and they consistently have the elevator up and running quickly because they usually have the necessary parts in their service vehicles or at the Elevator One shop nearby.

Superior Up-Time & Our Top Elevator Mechanics

Where a larger repair is required, we have dedicated elevator service crews who can undertake those elevator repairs so that the elevator maintenance technician can continue on their route and be available for other emergencies. This dedicated and available elevator service technician crew is a rarity in the elevator industry, and it is one of the primary reasons that we can significantly outperform our competition. We also have the highest level of in-office support. New customers consistently tell us that one of the significant and positive differences with Elevator One is that they can reach key contacts in the office.

We have a dedicated Customer Service Representative (CSR) assigned to every customer and they bring in other Elevator One contacts, including any applicable managers such as Sales, Finance, Service managers, and also our resident Engineer where necessary. The in-office Elevator One team helps ensure we continue to be the top performing Emergency Services Elevator organization in the province, and the elevator service organization best positioned to service the Ontario office building industry. We provide elevator maintenance and elevator repair services on a wide variety of elevators including: Otis, Thyssenkrupp, Schindler, Kone, Delta, Niagara, Dover, and many others. We also provide elevator maintenance and repairs for numerous accessibility lift manufacturers including: Concord, Savaria, Garaventa, Federal, APEX, Cambridge, Delta and many others.