Why Elevator One is the Best Choice for Retail & Malls
We have consistently been a the #1 rated TSSA contractor in Ontario. We boast 24/7 emergency service with a 15 minute average telephone / 1 hour on-site response times. We have the best trained elevator mechanics in the industry so our preventative maintenance means 7x fewer breakdowns compared to the industry average. In addition to the increased elevator up-time, only 3.57% of Elevator One’s maintained elevators require a TSSA re-inspection compared to the industry average of 34.3% – saving you money and improving uptimes! Elevator One has been able to take over retail building and mall elevator maintenance & repair services from other elevator contractors, simply because they were unable to meet the high level of expectations in this industry. In contrast we proved that we have the expertise and experience necessary to handle this market. Our superior service starts with receiving the call. While many elevator service companies have international call centres (who frequently don’t know the difference between Bradford and Brantford or Newmarket and Newcastle), our phones are answered 24/7 by local operators who know the area. Our elevator mechanics are quickly dispatched, they call the owner contact within minutes, arrive on site promptly, and they consistently have the elevator up and running quickly because they usually have the necessary parts in their service vehicles or at the Elevator One shop nearby.
Superior Up-Time & Our Top Elevator Mechanics
Where a larger repair is required, we have dedicated elevator service crews who can undertake those elevator repairs so that the elevator maintenance technician can continue on their route and be aWhere a larger repair is required, we have dedicated elevator service crews who can undertake those elevator repairs so that the elevator maintenance technician can continue on their route and be available for other emergencies. This dedicated and available elevator service technician crew is a rarity in the elevator industry, and it is one of the primary reasons that we can significantly outperform our competition. We also have the highest level of in-office support. New customers consistently tell us that one of the significant and positive differences with Elevator One is that they can reach key contacts in the office. We have a dedicated Customer Service Representative (CSR) assigned to every customer and they bring in other Elevator One contacts, including any applicable managers such as Sales, Finance, Service managers, and also our resident Engineer where necessary. The in-office Elevator One team helps ensure we continue to be the top performing Emergency Services Elevator organization in the province, and the elevator service organization best positioned to service the Ontario retail industry. We provide elevator maintenance and elevator repair services on a wide variety of elevators including: Otis, Thyssenkrupp, Schindler, Delta, Niagara, Dover, and many others. We also provide elevator maintenance and repairs for numerous accessibility lift manufacturers including: Concord, Savaria, Garaventa, Federal, APEX, Cambridge, Delta and many others.
The #1 Elevator Services Company
At Elevator One we provide the same high-level of services integrity and quality.
We deal with commercial lift services, accesses and wheelchair elevators, and material / freight elevators.
Elevator One is a leader in elevator maintenance. While this seems to be a lost art in the elevator industry today, we recognize that preventative maintenance minimizes elevator breakdowns, maximizes uptime, extends the life of equipment, and ensures elevator safety. New customers are consistently impressed with how quickly we reduce trouble calls.
Elevator Repair Services
Elevator One is a leader in elevator repair. Our highly trained and certified elevator technicians have fully stocked service vans with parts on site to minimize downtime. Where other parts are required, our office is stocked with the most frequently used elevator parts. We consistently impress our new customers with the speed in which we repair elevators.
Elevator One is a premier elevator installer and an authorized dealer for a number of high quality manufacturers. We offer only high quality, non-proprietary elevators which can be maintained by any qualified elevator contractor. GCs and end customers appreciate that we complete our projects on time, on budget and with the highest quality.
Elevator Modernization requires unique skills. While many elevator contractors claim to have elevator upgrade experience, they are often missing key skills which negatively impact projects and affect elevator reliability and safety. Our in-house Professional Engineer (P-Eng), experienced Project Managers and expert installers ensure project success.